The company (“bettinafashion.gr” – TZAGARAKI MYR. VENETIA) observes and responsibly implements the legislation on General Data Protection Regulation (GDPR). The company (“bettinafashion.gr” – TZAGARAKI MYR. VENETIA), takes very seriously the protection of your privacy. It has taken all necessary measures in order to safeguard and maintain the confidentiality of the information concerning the visitors of the Website.
Introduction
This Privacy Policy is subject to the disclosure of data subjects in accordance with Articles 13-14 of the EU General Data Protection Regulation 679/2016. It is intended to help you understand why we collect your personal data and how we use it. Acceptance of it implies your consent to the collection and processing of your personal data as described in detail in it.
Privacy
Personal data means all information that identifies you or can identify you directly or indirectly. The use of our Website implies the unconditional acceptance, consent, consent, approval and agreement by the visitor with the Terms of Use and this Privacy and Personal Data Protection Policy that we follow.
Please read our Privacy Policy carefully to be informed:
• about the information collected by you when you visit, register or buy from our company page,
• how the information can be used and communicated,
• how this information is protected and what your rights are.
You have the right to revoke at any time your consent to the collection and processing of personal data concerning you. Without prejudice to the legality of the processing of your personal data by the company until then.
This policy applies to all of you who purchase and use our products or services through our Website, telephone or applications. It covers the conditions of collection, processing and management of personal data of visitors by the company.
When you make a purchase from us or use the services we offer, you trust us with your data. That is why we prioritize, listen to and take into account your opinion and wishes, so that we can understand your expectations and ensure that they are reflected in our business decisions. We are committed to maintaining your trust.
Links to other sites
This Privacy Policy does not in any way cover the relationship between the visitors of the Website and any services that are not subject to the control and / or ownership of the company. Visitors should be aware that our website may contain links to other websites. The company, however, is not responsible in any way for the privacy practices and terms of such data or the content of such websites.
Exemption procedure – Rights of users
• The user can revoke his consent to the collection of data collected so far, by sending an e-mail to the address (info@bettina.gr).
• In addition, the user may be excluded from the collection of data from third party cookies through the Network Advertising Initiative service. Also from the collection of Google Cookies data by modifying the personal settings in Google’s Ads Settings.
• In accordance with the provisions of 13 et seq. Of the General Regulation on Data Protection 679/2016 / EU, you have the right to information,
• right of access,
• right of correction,
• right of deletion,
• right to restrict processing,
• right to data portability,
• the right to object to the processing of your personal data, including opposition to automated decision-making and profiling;
• right to file a complaint with the Personal Data Protection Authority.
Personal data – Procedures that require the collection / processing of personal data
Data collection
When you visit our Website or our social media, we ask you to provide us with some information about you.
This information may include:
• Personal information such as (name, address, e-mail address, telephone number) and other contact information. This data is collected when purchasing a product from our stores or by registering in our online services, when you communicate together in any way e.g. when you do a market research, a comment on social media pages (Facebook, Twitter, YouTube), you participate in one of our contests, etc.
• Account information, such as usernames and other identifiers or credentials used to access our online services.
• Device information.
• Location.
• IP address and data Cookies.
Each computer connected to the Internet is assigned a unique number known as an Internet Protocol (IP) address. The IP address through which the Computer of the visitor has access to the internet and then to the Website, is stored and can be used by the company, if necessary, in case of violation of the Terms of Use of the Website by him.
The Website may use cookies in order to improve the user experience while browsing it. But also the improvement of the overall quality of its services. Cookies are small text files that are sent to a user’s computer when they visit a website. Cookies are stored on the visitor’s hard drive but are not aware of any document or file from his computer. They are used to facilitate visitor access, for statistical or marketing purposes. The visitor of the Website may configure his browser in such a way as to prohibit the receipt of all cookies or to notify him when sending a cookie. However, a visitor to the Website should be aware that certain features or services of the Website may not function properly without cookies.
Indicative cases in which we ask you to provide us with your personal data:
• When you buy products on our Website or through our call center.
• When you register to use our online services.
• When you request to receive updates on marketing promotions.
• When you participate in one of our contests or when you complete one of our customer surveys.
• When submitting requests.
How we process your personal data
We process your personal data when we are going to enter into a contract with you or for specific purposes, including:
• processing orders and payments for products and services you have purchased or for a refund.
• promotions regarding our products and services or with services offered by our partners, which we believe may be of interest to you, in case of the fact that we have obtained your consent to contact you.
• Update when a product is available again.
• contact you by email or text message about our products and services, contests, promotions, promotions or special events.
• statistical reasons.
• personalization of your experience & improvement of our website in order to offer content and services that interest you the most and to serve you better.
• conduct promotions or configure new site features.
• follow up (live chat, email or phone calls).
Legal interest
We may use and process your personal data, where necessary based on our legitimate interests as a business for the following purposes:
• provide support to our customers, respond and communicate with you regarding your requests
• answer questions, complaints, requests and comments
• contact you about your orders, purchases or bills
• provide you with material you are interested in and navigate our sites
• be informed about promotions (on which we rely on your consent), e.g. adapt communications or send targeted messages through social networks and third-party platforms
• conduct data analyzes, including consumer research, trend analysis and economic analysis
• help us understand more about you as customers, about the products and services you consume, about the way you consume and shop them, so that we can better serve you
• operate, evaluate and improve our activities, including developing new products and services, determining the effectiveness of our sales, marketing and advertising efforts, analyzing and improving products, offers, promotions and electronic services and other technologies
• comply with your requests regarding the exercise of your rights (for example, when you ask us not to contact you for marketing purposes, we will keep this file in the removal lists so that we can comply with your request)
• use or disclose your personal information (for example in connection with an investigation by a public authority), where we have a legal right or duty
• retain the right to contact you regarding overdue debts either directly or through third parties
• for the protection, detection and prevention of fraud and other criminal acts, claims and other obligations
• for network and information security, in order to take measures to protect your information from loss, damage, theft or unauthorized access.
Compliance with legal obligations
We will use your personal data to comply with our legal obligations, such as:
• to locate you when you contact us
• verify the accuracy of the data we hold about you
• to assist a public authority, e.g. police.
• For your “benefit”
We will use your personal data for your own “benefit”.
For example:
We may need to contact you if there is a potential risk to your safety from a product you purchased or to withdraw.
We use automated information for purposes such as:
• personalization of the experience of our visitors in our services via internet
• providing material (including advertising) tailored to your interests and the way you browse our services online
• the proper management of our business.
We use this information to help diagnose technical issues and problems related to our services, to manage online services, to locate users of our services online, to target advertising and to collect demographic information about you . We use automated information to set usage patterns and how we can customize our services to better meet your needs.
We may use the information we obtain about you in other ways, of which we inform you at the time your data is collected, so that we can tailor our services to better meet your needs.
Collection and transfer of personal data under conditions – Collaborations with third parties
The Company may share personal information internally. The members of the Company who receive this information are not allowed to use or disclose the information except in cases where there is consent.
Our service providers
We work with providers, suppliers, insurers and organizations, who may process your personal data on our behalf, provided they comply with the privacy policy. We only share information that allows them to provide their services to us or to facilitate the provision of their services to you.
For example, some of our service providers place ads for our products and services as well as for the products of our partners, suppliers and third parties. Provided that you have given your consent and agree to be informed of our promotions, you may see an online advertisement that we have placed on the sites you visit or on the interactive services you use.
Other organizations – Third parties
With the aim of always improving the services we offer, we cooperate with third party companies, both in terms of securing your transactions and in terms of improving the experience of using our Website. It is also very important to emphasize that all of our partners are in line with the new General Data Protection Regulation (GDPR: General Data Protection Regulation). Finally, we assure you that the data provided to these partners is absolutely necessary in order to provide you with our services safely and to constantly improve. More specifically:
Google – Mailchimp
The transfer of information includes Google services. as well as Mailchimp.
Review / Evaluation Service
After completing your online order we may ask you to evaluate your experience, in order to become better and better. In this case the partner company has access only to the necessary data for the successful registration of your review (name, amount and type of order, date of registration, final rating).
Chat service
They are collected only with your consent, your email, your phone number and possibly your name, both to us and to the relevant partner company, always in order to adequately resolve your request.
Tender service
We periodically organize competitions in which we may ask you to provide us with your personal email, your name and / or a contact phone number. Optionally you may be asked to post / share on social media to increase your memberships (not passwords). In this case, you always provide the above information to our partner in order for your valid participation in the competition and your adequate identification.
Online purchases
When paying for your electronic order (Checkout Process): the data we request are absolutely necessary for the proper processing and sending of your order, as well as adequate information in case of shortages.
The third companies to which your data is transferred are:
Courier Company
Your Name, shipping address, contact phone number and any clarifying comments will be transferred.
Banking company
In case you choose as a method of payment the payment by bank card then the company Viva Payment Services SA undertakes its safe processing thanks to its specialization in security and transaction issues. In this case the relevant data is processed by her, encrypted, so that the transaction can be safely completed and you can receive your order.
Social networks
Our Website may offer the ability to share (Social) on Social Networks and other related tools that allow you to share your actions within the Website with other applications, websites or media, and vice versa. Using such features allows you to share information with your friends or the general public, depending on the settings you have set in your personal profile. Please refer to the privacy policies of these social networking services for more information about how they handle your data.
Sale / Merger / Change of control
If there is a sale, merger, consolidation, change of control, transfer of essential assets, reorganization or liquidation of the company then, at its sole discretion, the company may transfer, sell or assign information collected from the Website to one or more relevant third parties. In this case, the company will notify all members of the Website who are affected before the transfer of personal data or before they are subject to a different privacy policy.
Request from judicial / police / government authorities
The company may provide data to the competent judicial, police and other administrative authorities upon legal request in order to:
• Comply with applicable laws.
• Respond to government inquiries (or inquiries from legal, governmental or semi-governmental or local or Internet Protection Authorities of any kind).
• Comply with a valid legal procedure.
• Protect its rights and property, the Website and / or other users of the Website.
• International transfers of your personal data
From time to time we may transfer your personal data to suppliers or service providers established outside the European Economic Area (EEA). Your personal data will continue to be subject to appropriate safeguards provided by law. If we pass information to our representatives or advisers outside the EEA, we will ensure that they are protected in the same way as they are within the EEA.
How we use your information to make automated decisions
Sometimes we use systems to make automated decisions based on personal information we have (or are allowed to collect from others) about you or your business. This helps us to ensure that our decisions are fast, fair, effective and correct, based on what we know.
Marketing
When you register in our clientele, we use the information you provide to us for various reasons:
• to inform you about our latest products, services or offers
• contact you if we need to receive or provide additional information
• check every now and then that you are satisfied with our products and services.
We may use your personal data to send you marketing messages, if we have your consent or a specific reason e.g. to notify you of a recall of a product you have purchased. So if you have agreed to this, it can be done through a post, via email, text messages, social media.
We can also promote products or services with notifications and ads through applications. This happens when we have a business or commercial reason to use your information even though we will always give you the opportunity to oppose marketing.
We may ask you to confirm or update your personal information if you purchase new products or services in the future. We will also ask you to do this if there are changes in the legislation, regulation or structure of our business. We collect statistics on email opening and clicks using industrial technologies to help us monitor and improve our online newsletters. You can unsubscribe from general shipping at any time by clicking the unsubscribe link at the bottom of any of our emails.
General terms of protection of personal data
The user can contact the company at any time and free of charge in order to cross-check the existence of his personal account, its correction, its change or deletion as well as his exclusion from receiving electronic information messages. When updating personal information, the company may ask the user to verify their identity before being able to satisfy their request. The company operates in accordance with applicable Greek and Community legislation and has adopted procedures that protect the personal data provided by the user through the Website, for as long as he is registered in its services. Only authorized officials have access to them whenever necessary.
How long do we keep your personal data?
We will retain your data throughout the transaction and for as long as we have active consent for the reasons given.
Data security
The company uses technical and organizational security measures to protect your personal information from loss, destruction and any unauthorized access by third parties.
In order to ensure the best possible protection of the user’s data, the Website is offered through a secure SSL connection (the data is transmitted in encrypted form).
Contact details for the protection of personal data.
If you wish to withdraw your consent, exercise your rights or if you have any questions regarding the protection of your personal data in general, you may contact:
Email: (info@bettina.gr)
Phone: (2810 282507)
Amendments to this policy
The “bettinafashion.gr” – TZAGARAKI MYR. VENETIA reserves the right to change or modify the Privacy Policy at any time, without notice to users / members. Such changes, modifications, additions or deletions to the Privacy Policy will take effect immediately, from their posting on the Website. Any use of the Website following such change or modification will be deemed acceptance by the user / member of the changes, modifications, additions or deletions.
